Skip the Digital Detox—Abstinence Won’t Work (But This Does)

I once tried a digital detox. It failed miserably. When I realized I was distracted during quality time with my daughter, I blamed my smartphone and made some extreme changes. One might think, given all the bad press about so-called “smartphone addicti…

I once tried a digital detox. It failed miserably. When I realized I was distracted during quality time with my daughter, I blamed my smartphone and made some extreme changes. One might think, given all the bad press about so-called “smartphone addiction,” that using no technology would be the right cure.

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SaaS Landing Pages – Best Practices for Conversion

Let’s assume your website’s traffic is receiving plenty of attention via a paid search, an effective SEO, or a social marketing strategy, and you are excited about it. After some time, you notice you are not reaping the benefits of this attention…

Let’s assume your website’s traffic is receiving plenty of attention via a paid search, an effective SEO, or a social marketing strategy, and you are excited about it. After some time, you notice you are not reaping the benefits of this attention, and only a few people have filled out your form or explored your […]

The post SaaS Landing Pages – Best Practices for Conversion first appeared on Loop11.

Advanced Analytics or Activation: Where to Start?

They say data is the new oil. Companies want to invest in tools to activate that data and gain powerful insights that give the business a view into how and where to gain return on investments. But is it better to start with the former or the latter? Ac…

They say data is the new oil. Companies want to invest in tools to activate that data and gain powerful insights that give the business a view into how and where to gain return on investments. But is it better to start with the former or the latter? Activation or insights? There are two prominent toolkits in this space:

1. Customer data platforms (such as Adobe’s RT-CDP) for activation

2. Customer journey analytics (CJA) for insights

Onboarding UX: Ultimate Guide to Designing for User Experience

How often have you downloaded and deleted an app before even using it? You are not alone; statistics show that app user retention rate can be as low as 3.3% after 30 days of installation. There are many factors to consider when developing a mobile app …

How often have you downloaded and deleted an app before even using it? You are not alone; statistics show that app user retention rate can be as low as 3.3% after 30 days of installation. There are many factors to consider when developing a mobile app for your business. Selecting the right platform and technology […]

The post Onboarding UX: Ultimate Guide to Designing for User Experience first appeared on Loop11.

Surprising Digital Maturity Adoption Trends for B2B Marketing

When searching for leading examples of one-to-one marketing, experience personalization, and customer engagement channels, few would start with B2B companies. In many key areas, B2B organizations have lagged more than other business models and industri…

When searching for leading examples of one-to-one marketing, experience personalization, and customer engagement channels, few would start with B2B companies. In many key areas, B2B organizations have lagged more than other business models and industries with digital transformation maturity.

The Surprising Science of “Manifestation”

Manifesting is bull. There, I said it. According to Oprah, manifesting is bringing something tangible into your life through attraction and belief—i.e. if you think it, it will come. It encourages people to bring a goal to life by making vision boards,…

Manifesting is bull. There, I said it. According to Oprah, manifesting is bringing something tangible into your life through attraction and belief—i.e. if you think it, it will come. It encourages people to bring a goal to life by making vision boards, writing in manifestation journals, chanting positive affirmations, and speaking it into existence.

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Why Old School CX Personalization Has Little Impact on Loyalty

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their loyalty strategies are current and relevant. In the fifth annual report, we took an expanded view of loyalty, lookin…

Our Loyalty Barometer Report covers emerging loyalty topics and examines how consumer mindsets are shifting, so brands can ensure their loyalty strategies are current and relevant. In the fifth annual report, we took an expanded view of loyalty, looking at how consumers feel about loyalty programs and understanding their view of loyalty within the customer experience and brand messaging.

How to Get More Accurate Campaign Analytics

This is part of a series of blog posts about the Merkle Connected CX Cloud, and how this solution addresses the key use cases and most critical challenges our clients face in achieving a robust ROI from their CX technologies, practices, and strategies….

This is part of a series of blog posts about the Merkle Connected CX Cloud, and how this solution addresses the key use cases and most critical challenges our clients face in achieving a robust ROI from their CX technologies, practices, and strategies. Check out part one and two.

Before being able to understand its benefits, it’s important to align on what we mean by campaign analytics, because it is a broad topic that can be taken in different ways. Gartner defines campaign analytics as, “Analytics features or tools within a specialized platform that allows marketers to collect, analyze, model, and visualize data to optimize campaigns by better understanding prospects and customers, and their behaviors across channels and how this influences a path to conversion.

Campaign analytics help you justify the value of your marketing investments. Not only that, if you look under the hood, campaign analytics house a wealth of added benefits, from comprehensive analytics functions to audience discovery and creative advantages. However, this can only work if the foundation is in place to connect your organization’s platforms and integrations for seamless data flow and holistic analysis.

Let’s dive in to get the complete view of what we mean here:

Benefits of Complete and Comprehensive Campaign Analytics

Continuous Optimization: The days of sitting down to “do analytics” for several hours or days when a campaign reaches an endpoint have come and gone. Instead, data integrations and analysis provide the ability to make campaign tweaks within flight and see what the impact is.

Content Preferences: Consumers expect you to anticipate their needs. Campaign analytics can inform how to market to individuals by understanding what messaging/creative resonates with customers and prospects and which ads are most relevant to drive conversion.  

Channel Effectiveness: The sheer number of channels to reach consumers continues to increase – and proliferation of audiences across these channels can quickly become overwhelming. Campaign analysis can help in determining where to display messages for particular consumers that produces the best results.

Customer Support: Campaign analytics also help to uncover areas of the buyer’s journey that could be simplified or improved. For example, it could show points of drop-off in the journey to highlight the ways you can reduce friction and simplify the path to conversion.

Discover New Audiences: Data analysis allows you to gain visibility into the behavioral attributes that make up campaign interactions and learn how those attributes influence the consumer’s path to conversion. With these techniques, you can build out look-alike audiences to test into and create more effective targeted advertising campaigns.

How to Get it Right

Of course, getting to a place to reap these benefits takes time and the right team, process, and technology. There are several challenges that often get in the way of getting this right. Analytics that can provide insights across all your channels must rely on a foundation and infrastructure that can bring clean, standardized, and enriched data together and then integrate it with the platforms and tools in a seamless and efficient manner to use for this benefit. Too often when working with an organization, we hear about siloed data; data stuck in its channel of execution or data that is not standardized in a way where it can marry with other channel data. These barriers inhibit analytics teams from making progress.

Two key data issues continually surface:

1. Data quantity: In today’s era of information, marketing teams are recording everything; every consumer click, impression, and view. However, this quantity of data is irrelevant if it cannot be structured and analyzed for insights that allow for in-campaign optimizations. Marketers are left wrestling with how to best organize data to evaluate its meaning. Organizations today are stuck in a place where data scientists spend the majority of their time wrangling and formatting data, rather than analyzing it which leaves a lot of revenue on the table.

2. Data quality: Not only is there a problem in terms of the massive amount of information organizations must sift through, but the data itself is often viewed as unreliable. Organizations need a process to maintain data quality so that employees can leverage accurate information to make the right decisions.

How The Connected CX Cloud Solves for This

The Connected CX Cloud is a solution that creates a flexible and scalable data asset. By leveraging common identity (powered by Merkury) to build 360-degree views of your customers and prospects, it allows organizations to bring together data to track individuals through their experience as engagements happen, both online and offline across campaigns. The CX Cloud comes with the ability to clean and enrich your data. It can leverage both terrestrial and digital identities and provides the tools to pieces to build a foundation to fuel deep analytics and personalization activation.

Best Productivity Tools: 6 That Stuck With Me

Since writing Indistractable, I’m often asked what tools and apps I personally use to get the most out of my day.
But after years of research into the psychology of productivity, focus, and the causes of distraction, I’ve learned that there is no one m…

Since writing Indistractable, I’m often asked what tools and apps I personally use to get the most out of my day.
But after years of research into the psychology of productivity, focus, and the causes of distraction, I’ve learned that there is no one magic tool. Rather, the best tool is the one you’ll actually use,which is why I only rely on just a few to be at my best.

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What Does the B2B Tech Stack of the Future Look Like?

Traditionally B2B organizations would support nurture, growth, and retention marketing through marketing automation platforms (MAP). However, this traditional method is limited because they cannot store a regularly updated 360-degree view of the custom…

Traditionally B2B organizations would support nurture, growth, and retention marketing through marketing automation platforms (MAP). However, this traditional method is limited because they cannot store a regularly updated 360-degree view of the customer. This collectively meant low-performing campaigns and missed opportunities for cross-selling products or for retaining customers.