Launched in 2008, UserVoice is a San Francisco-based startup focused on empowering customers to speak and companies to understand. We do this by providing hosted feedback forums, which allow customers to create, discuss, and vote for ideas. We do this by providing support systems, which allow you to answer your customers’ questions quicker and with less effort. We do this by sharing stories and guidance on our Understanding Your Customers blog. We do this by continuing to build tools with the goal of customer understanding, not deflection, in mind. We do this by listening to our own customers constantly and carefully, to find out what they need.