Adobe, WordPress, Google Docs lead CabinetM list of content marketing tools

CabinetM reports content marketing technology is the sixth most popular layer within client martech stacks.

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Content marketing technology is the sixth most common layer of customers’ martech stacks, said Anita Brearton, CEO of CabinetM, a marketing technology management platform. And based on her company’s list, Adobe, Google and WordPress are the most common of that mix.

“There is no longer a clean line between content marketing and marketing technology,” said Brearton. “We are all content marketers in one way or another. And, as such, we all use one or more pieces of technology to create, deliver, manage or measure the effectiveness of content.”

Brearton pulled a list of the most often used content marketing tools among her clients and found the number one tool was Adobe Creative Cloud, which CabinetM classifies as a content creation solution.

Top 10 Content Marketing Tools based on CabinetM data:

  1. Adobe Creative Cloud (Adobe)
  2. WordPress (Automattic)
  3. Google Docs (Google)
  4. Canva (Canva)
  5. Drupal (Drupal Association)
  6. SharePoint (Microsoft)
  7. Sitecore Web Experience Manager (Sitecore)
  8. Curata Curation Software (Curata)
  9. InVision (InVision)
  10. LiveChat (LiveChat Software)

Of the top 20 content marketing tools from Brearton’s list, five were content creation platforms, three of which showed up in the top 10: Adobe Creation Cloud, Canva and InVision. While content creation platforms made up 20 percent of Brearton’s top 20 most popular content marketing tools, the bulk of the list was divided evenly between content management/workflow solutions, content management systems, content marketing platforms and chat systems.

“One of the biggest trends is that marketers are viewing chat as a content marketing tool and are recognizing that it offers a way to engage customers and enhance the customer experience,” said Brearton, “There are three chat tools in the top 20!”

Drift, a content marketing/chat solution focused on “conversational marketing” came in 16th in Brearton’s list of top 20 content marketing platforms. Brearton said the tool was a big driver in the chat trend.

What makes a great platform? Brad Smith, founder of the content creation firm Codeless, says the true value of content marketing technology isn’t that it allows content marketers to do more, but that enables them to do less.

“Martech removes the time-consuming bottlenecks, making preparation easier, collaboration more seamless, and distribution more consistent. That frees up content marketers to spend more time prioritizing the most difficult part: starting at a blank, white screen and creating something from scratch,” said Smith.

When asked which content marketing technology the team at Codeless finds most helpful, Smith points to everything from an SEO content template from SEMrush, a workflow management platform and a Facebook ads tool.

“We use AdEspresso for social paid promotion,” said Smith, who disclosed the platform is also a client of Codeless. “We pay for an account and use it to automatically run split tests for both ad creative and placements to bring down distribution costs. You can set the variables, and then it will automatically pause under-performing placements and creative, or increase budget on others that are working well.”

One of the content creation tools in Smith’s arsenal of content marketing tech is Grammarly. Codeless uses it to catch glaring errors, but Smith said it also helps his team check for plagiarism (both automated and manual) when contracting out writing assignments to freelancers.

“For example, we commonly see less experienced writers will basically rip off content that’s already out there and that puts us and our clients at risk,” said Smith.

Snail mail? You might expect something like AI or virtual reality to come up as the next big thing in content marketing, but Brearton has another idea: direct mail.

“In the world of what’s old is new again, marketers are back to focusing on direct mail as part of their omnichannel programs because the response rates are very good, and direct mail serves as a great reinforcement for mobile and online initiatives,” said Brearton.

CabinetM recently released its direct mail technology stack with assistance from the United States Postal Service and Postalytics. The stack includes more than 175 martech solutions aimed at creating, personalizing, distribution and tracking direct mail campaigns.

In a release announcing the direct mail technology stack, USPS vice president of product innovation Gary Reblin said that direct mail response rates are often 30 times higher than display ads and nine-times higher than email ads.

“What’s new and exciting is that there are lots of new tools that make it easy to create, produce, and deliver personalized direct mail on demand, as well as tools that provide the means to track and measure the effectiveness of direct mail programs,” said Brearton.

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Google decision to yank comments from webmaster blog highlights user-generated content challenges

If Google can’t filter spammy content from one of its own blogs, what hope do brands have when it comes to policing user generate content?

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On Friday, Google announced it was turning off comments on its Webmaster Central Blog, the site that provides news and updates for website owners and search marketers.

“Sometimes they were extremely thoughtful, other times they made us laugh out loud, but most of the time they were off-topic or even outright spammy,” wrote Google’s webmaster trends analyst Gary Illyes about comments often received on the blog, “If you think about it, the latter is rather ironic, considering this is the Google Webmaster Blog.”

Why you should care

Google’s decision to remove comments on its Webmaster Central blog puts a spotlight on the broader challenges marketers face when trying to monitor user-generated content (UGC). Google’s inability to effectively filter and block spammy or abusive comments from its own blogs drives home the time and effort needed to deliver an effective and worthwhile user generate content strategy. If Google can’t do it, does anyone else really have a chance?

And blog owners aren’t the only ones vulnerable to bad actors in the comments section. Publishers aiming to monetize website content via Google’s AdSense program are also impacted by spam and abusive comments. According to Google AdSense rules, publishers must ensure content on their websites — including user generated content such as comments — does not violate Google’s hate speech policies. If Google finds any content in violation of its rules, it will remove ads from the page.

Google’s choice to remove all comments shows that whatever benefits could have been gained from an open dialogue with readers were not worth the time needed to police the content. Google’s call to disable comments is worth taking note of for any marketers looking to launch a blog — or content marketing strategy — that relies heavily on user generated content.

More on the news

  • The “nofollow link attribute” Google introduced in 2005 as a way to prevent comment spam did not sufficiently deter bad (or annoying) actors.
  • Per Google’s announcement, the webmaster team will now use help forums and its Twitter feed to interact with its community.
  • In 2015, Marketing Land and our sister site Search Engine Land disabled comments after our research showed they were not driving beneficial conversations.

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