You probably already know that live chat software can increase conversion rates when used correctly. But if you’re not yet convinced, just take a look at the following statistics: 29% of consumers have told friends or colleagues about a positive live chat experience 38% of consumers are more likely to buy from a company if they offer live chat support 51% of consumers are more likely to stay with or buy again from a company if they offer live chat support It’s clear that live chat can have a significant impact on user experience. But the software you use is a major factor in whether...
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