Why your Mobile Visitors Don’t Buy from Your Ecommerce Site

Having trouble viewing the text? You can always read the original article here: Why your Mobile Visitors Don’t Buy from Your Ecommerce Site
Would you like to know why your mobile visitors don’t buy from your ecommerce site? Brian Massey, the Conversion…

Having trouble viewing the text? You can always read the original article here: Why your Mobile Visitors Don’t Buy from Your Ecommerce Site

Would you like to know why your mobile visitors don’t buy from your ecommerce site? Brian Massey, the Conversion Scientist®, unveils the mystery – and tells you what to do about it. If you are like most ecommerce sites, you’re getting more mobile visitors, but the conversion rates are significantly lower than your desktop and […]

The post Why your Mobile Visitors Don’t Buy from Your Ecommerce Site appeared first on Conversion Sciences.

Merkle report: Personalization gains wide adoption, but marketers can do better

While the right tools may be in place, marketers’ use of individual data sources for personalization is low.

The post Merkle report: Personalization gains wide adoption, but marketers can do better appeared first on Marketing Land.

Performance marketing agency Merkle has released the latest edition of its quarterly report, the Q4 2019 Customer Engagement Report (download required). The report addresses results from a Merkle survey of over 200 marketers from North American brands spanning across industries including retail, high-tech, financial, travel, media and entertainment, health and nonprofit.

The Q4 report explores the various data types marketers use to enable personalization, along with the emerging tools and tactics that drive ongoing marketing improvements. The survey found that while there is broad adoption of personalization across marketing organizations, there is plenty of room for growth.

Why we should care

The survey discovered that 86% of marketers have the budget, solutions and infrastructure in place to drive personalized customer experience across digital channels. Despite having all the right tools, respondents indicated that the use of individual data sources for personalization is low. According to Merkle, 70% of respondents reported that third-party customer demographics are used in email, 40% in digital media, and less than 30% on website.

Source: Merkle’s Q4 2019 Customer Engagement Report

Merkle also analyzed loyalty program tactics used by marketers. The study found that despite respondents indicating an increase in investments in loyalty platforms and emerging technologies, spend on loyalty program management, email marketing and operational resources have stayed the same or decreased. 81% of survey respondents reported they have a defined loyalty program in place.

Additionally, Merkle identified a gap between high-level reporting on data use and available and the use of specific data sources for loyalty programs. 62% of respondents indicated they have loyalty programs that are fully integrated with their CRM data, but are using less of the available data in loyalty efforts compared to wider marketing initiatives; 38% indicate using third-party demographic data to personalize loyalty programs compared to 86% in overall marketing efforts.

More on the news:

  • 60% of respondents reported that a majority of their revenue was driven by data-based triggers but only 28% of messaging is based on one-to-one behavior triggers.
  • Nearly 90% of marketers use personalization on at least one channel, but most have not adopted advanced tactics.

The post Merkle report: Personalization gains wide adoption, but marketers can do better appeared first on Marketing Land.

Tools and tips: A website accelerator; MailChimp tips; scanning documents; an accessibility tool; and a logo test

Make your website load much faster Quicklink is a tiny script from GoogleChromeLabs that makes your pages load almost instantly. It works by prefetching every link that’s currently visible in the viewport (so it works on every page except the page on w…

Make your website load much faster Quicklink is a tiny script from GoogleChromeLabs that makes your pages load almost instantly. It works by prefetching every link that’s currently visible in the viewport (so it works on every page except the page on which the visitor arrived). It works as follows… Detects links within the viewport […]

Is Your Personalization Lonely? Get a Marketing Team Going with These 4 Tools

Okay, marketers, the cat is out of the bag. We know that personalization is not your ONLY marketing strategy. We know that you have other platforms that you work in and other marketing campaigns that you run on your website. And, we know that you are active on social and are constantly creating new innovative… Read More

The post Is Your Personalization Lonely? Get a Marketing Team Going with These 4 Tools appeared first on Bound.

Okay, marketers, the cat is out of the bag. We know that personalization is not your ONLY marketing strategy. We know that you have other platforms that you work in and other marketing campaigns that you run on your website. And, we know that you are active on social and are constantly creating new innovative content. We know that you’ve got your hands full trying to inspire visitation to your destination. 

But that’s what we love about you! We like that you are multifaceted and have a ton of simultaneous initiatives. And, honestly, we want to help out! There’s a million and a half ways that you can partner your personalization with other on-site and off-site elements.  Here are four specific technologies I want highlight as effective tools to partner with personalization. Let’s start with: 

Email Collection:

Despite rumors that email marketing is “dead”, the eNewsletter list is still an important marker of success for most CVBs and Destination Marketers. Collecting a visitor’s email gives you direct access to a visitor’s inbox and allows you to update potential travelers on new things to do and see around town. As long as your emails stay relevant and timely, eNewsletters will continue to be a meaningful way to connect and communicate with locals and visitors alike. 

While we probably don’t need to convince you that email list building is important, we do need to talk about how marketers collect email addresses. Email collection can be tough and the line between assertively requesting emails and aggressively annoying site visitors is thin. Marketers often start with what is thought to be a gentle ask, only to realize later that their requests are off-putting to audiences. 

That’s where personalization offers a solution. Rather than asking the same visitors for email addresses repeatedly, setting up targeted segmentation can be an effective way to cut down on “ask-annoyance.” Plus, you can use personalization to make sure that you don’t serve an eNewsletter form fill to a visitor that has already signed up for your list. Instead of badgering visitors for emails, personalization helps you to ask the right visitors for emails at the time they’re most likely to sign up. 

Crowdriff:

Like I said earlier, we know that we’re not your only marketing platform and we hope you’re using some of the other innovative technologies built for the travel and tourism vertical. One of our favorite technologies in this space is Crowdriff, a visual content marketing platform. Crowdriff allows marketers to easily pull User Generated visuals from social channels, manages this content, and serves diverse galleries on their website. Through this practice of sourcing beautiful imagery by visitors, Crowdriff provides content that resonates with and inspires future travelers. 

Personalizing Crowdriff galleries adds a layer of targeting that ensures site visitors are greeted with imagery that really speaks to their interests. Through Bound’s personalization tool, you can segment visitors by implied behavioral interest, geo-location, or by paid media. This gives marketers the opportunity to serve “outdoor focused” galleries to visitors who have expressed interest in outdoor activities. Similarly, a marketer might want to show imagery with a heavy fall focus to geo-locations that don’t necessarily get the chance to experience fall (*sigh* In Austin, TX we go straight from summer to winter). 

Serving user generated content through Crowdriff provides websites imagery that makes destinations seem accessible and fun. Adding personalization takes it one step further and allows marketers to serve user generated galleries that will speak directly to a visitor’s interests.  

Youtube, Vimeo, Wistia, etc.:

The look and feel of a destination comes across in pictures but videos give visitors a more heightened perspective of a destination’s offerings. Beautiful landscapes can be viewed in full and the action behind exciting events can be witnessed beyond a single photo. Videos truly show a destination’s personality through rolling shots, music, and energy. 

But destination marketers sometimes have trouble getting more eyes on the beautiful videos that they created. And if marketing dollars were spent on producing top-notch videos, it’s important that an audience sees those videos. The good news is that personalization can help here too! 

Dependent on the intentions of video content, Bound’s personalization can do multiple things. For starters, Bound can serve video on your site to make sure more people have access to it. If more views is your main goal, that’s easy for us to enable. But, we can also make sure that the right videos are serving to the right people. If you have a series of visitors highlighting the food scene in your fair city, town, or state, we can make sure that your foodie audience gobbles those right up (pun intended). 

Google Analytics and Adobe Analytics:

Marketers tend to shy away from intensive reporting because it can quickly overwhelm. But ultimately, reporting should be one of the most important things that website marketers do. And as far as reporting platforms go, it’s hard to get better than Google Analytics. With it’s enormous breadth of content, it is definitely a beast of a platform. But who doesn’t love all those colorful little graphs and interactive flow-charts. Tracking site engagement through reporting tools like Google Analytics tells you what is working for your traffic and what is not working. Which is why it’s important to push personalization information into your Google Analytics reporting tool. 

By tracking personalization in GA, you can easily segment your personalized audience and compare performance to visitors who did not see personalization. Or you can get super granular and see specifically how audiences react to certain content pieces. By tracking the performance of your on-site personalization, you can improve upon your website segment by segment, leading to better engagement overall and a site that’s highlighting the most ideal content for a specified audience.

This barely scratches the surface of ways that you can partner your other marketing initiatives with personalization. If you want to learn more, reach out to our sales team or your designated customer success manager!

The post Is Your Personalization Lonely? Get a Marketing Team Going with These 4 Tools appeared first on Bound.

Designing successful A/B tests in Email Marketing

The process of A/B testing (a.k.a. online controlled experiments) is well-established in conversion rate optimization for all kinds of online properties and is widely used by e-commerce websites. On this blog I have already written in depth about the s…

The process of A/B testing (a.k.a. online controlled experiments) is well-established in conversion rate optimization for all kinds of online properties and is widely used by e-commerce websites. On this blog I have already written in depth about the statistics involved as well as the ROI calculations in terms of balancing risk and reward for […] Read More...

Looking for a more reliable way of analyzing your email campaigns?

Here are 4 facts on email marketing. The vast majority of online sales companies still use transactional emails as part of their marketing efforts. Email marketing campaigns have open rates of up to 40-50% and click rates of around 10-20%. … Continue reading

Here are 4 facts on email marketing.

  • The vast majority of online sales companies still use transactional emails as part of their marketing efforts.
  • Email marketing campaigns have open rates of up to 40-50% and click rates of around 10-20%.
  • Email marketing campaigns are here to stay.
  • The more people get used to online marketing campaigns, the cleverer you have to be with the content and timing of your emails sent to the clients.

So… Just between us…

Have you ever conducted an email marketing campaign that didn’t have the desired results and kept wondering what went wrong?

And even worse, have you ever had to stop a campaign as it did more harm than good?

Yes, these things actually do happen!

That’s why it is essential to analyze in real-time which emails are successful and which are not.

The Old Way

Do these metrics look familiar?

  • Open rate
  • Click rate
  • Conversion rate

They should – as most companies use these classical metrics in their analysis.

In my experience, this is an oversimplified way of looking at things. It doesn’t give you the right answers, nor does it produce the desired results.

Useful as it might have been some time ago, this method is simply not refined enough to provide you with all the data you need in order to make informed decisions regarding your email campaigns.

The New Way

After years of working in the field of analytics, I have come up with the following measurement framework:

  • Target audience
  • Audience that opened the email
    • How many of them converted
  • Audience that didn’t open the email
    • How many of them converted

By following this approach, you will get more detailed information on which email campaigns work and which don’t.

Content and Timing

The main factors that come into play when users decide on purchasing your product or not are the content and the timing of the email you send.

Content-wise, the recipe for success is no surprise: find an eye-catching title and a content to match it, and you’re all set.

Timing however, is another issue…

Software companies have it easier than e-commerce. Here is a typical scenario:

After researching onboarding timing, a software company might discover that 80% of users usually take less than 40 minutes to onboard.  This would be the best time to send the first email.

Send the email before the 40-minute benchmark, and your potential customers might be annoyed and abandon the purchase.

Send the email after the 40-minute benchmark, and your user will already have forgotten about your product.

Want to talk more about measuring email campaigns? Leave a comment or send me an email.

 

How You Can Master And Benefit From Automating Your Email Marketing

Email marketing automation is one of the top marketing buzzwords of the year. You’ll find that email marketers everywhere are abandoning mass-emails for a more personalized, strategic approach. In this article, we look at how you master and benefit from automating your email marketing. First, we’ll tell why you’ll benefit from it, and then we’ll […]

The post How You Can Master And Benefit From Automating Your Email Marketing appeared first on Landing Page Optimization Blog.

How You Can Master And Benefit From Automating Your Email Marketing

Email marketing automation is one of the top marketing buzzwords of the year.

You’ll find that email marketers everywhere are abandoning mass-emails for a more personalized, strategic approach.

In this article, we look at how you master and benefit from automating your email marketing.

First, we’ll tell why you’ll benefit from it, and then we’ll give you some advanced tips for using automated email workflows.

Let’s get started with your automated email marketing information.

Why Automated Email?

According to Email Monday, marketing automation is growing at an unbelievable rate. They go on to say that, “Best-in-Class companies are 67% more likely to use a marketing automation platform.”

If top companies the world over are leveraging automation, there must be something fantastic about it, right?

The answer is yes. Automated emails allow you to reach directly into your customers’ inboxes with a personalized message tailored to their needs.

For example, if a customer downloaded one of your eBooks, you can then send them targeted emails on topics similar to your eBook. You’ve shown them you care, and with automated email, you can continue to nurture them.

Your business also benefits in many ways from automating email marketing. Let’s look at a few of the ways.

Lead Nurturing

First, with automated emails, you have the ability to nurture your leads from their first point of contact all the way to the ultimate sale or desired action.

The whole point of email marketing is to gently guide your subscribers through your sales funnel without them even realizing it. For example:

  • You welcome them in the first email, with no sales pressure.
  • In the second email, you give them a tip that pertains to what you already know about their needs and desires, with no sales pressure.
  • In the third email, you give them another resource, perhaps in the form of a video. Again, so sales pressure.
  • In the fourth email, now that they have come to appreciate you, trust you and value your advice, you can offer them something. They are more likely to bite because now that they trust you, they’re willing to pay for what you’re offering.

With automation, you can tailor funnels for particular customers. For example, you might send subscribers you met in your brick-and-mortar store down a different funnel than you’d send a first-time email subscriber on your website.

Smarter Emails

Next, you benefit because you can send smarter emails. You are no longer throwing emails out and hoping you catch someone.

You are building personal, valuable relationships with customers so you can send the right message at just the right time.

Save Time

Lastly, one of the biggest bonuses of automated email marketing is that you save precious time.

Email Monday again tells us that nearly 75% of marketers say saving time is the biggest benefit to automating emails.

You can take a few hours to create several automated series of emails, and then set it and let them run on their own.

You don’t have to set subscribers up or decide what to send them. You create the emails, set the triggers, and your system does the heavy lifting for you.

This then frees you up to focus on additional ways to reach your customers with a personalized message.

How to Master Automation

Now let’s look at how to master automation by looking at the different types of workflows you can create.

1. Welcome Workflow

When someone signs up for your email list, you want to send them through a welcome workflow of automated emails.

Your first email might welcome them, the second and third ones might direct them to some interesting content, the fourth email might introduce them to your social media platforms, and the final one would prompt them to take an action.

2. Educational Series or On-boarding Workflow

Let’s say a subscriber downloads an eBook, whitepaper or free buying guide. You would then send them through an automated workflow tailored to their interests.

For example, if they downloaded a hot tub buying guide from you, you’d send them through a hot tub topic workflow whereas if someone downloaded a swimming pool buying guide from you, you’d send through a pool topic workflow.

The bonus for the customer is that they continue to receive information that interests them. The bonus for you is you can keep nurturing them for the final sale.

3. Abandoned Shopping Cart Workflow

Ecommerce shopping carts are abandoned at huge rates. But, the good news is you have an avenue for getting them back.

These automated emails are re-engagement emails. If someone fills a cart on your website, you can then send them a special offer to entice them to return.

Discounts and free shipping offers work well.

One study even says that initial emails sent three hours after a consumer abandons a cart, average a 40% open rate and a 20% click-through rate. Those are great statistics!

4. Review Product After Purchase Workflow

Another valuable automated email is the one that you send after someone makes a purchase.

Your business thrives when you have multiple online reviews as these matter to buyers.

Once your customer makes a purchase from you, send them a survey or a request to leave a review on your website or Google. Then, reward them with a coupon for their trouble.

5. Miscellaneous Workflows

Finally, you can also set automation up for service reminders, birthdays and holidays.

Use additional workflows to reach specific customers at specific times.

Final Thoughts

A California-based study found that more than 215 billion emails are sent each day. That amounts to an average of 126 emails received per person every day.

That’s a huge number of emails landing in inboxes all over the world, and it’s up to you to figure out how to stand out in an imposing crowd.

The best way to do that is to concentrate on providing the highest quality personalized content to your subscribers at just the right time.

You already know your subscribers want to hear from you. After all, they did give you their email address. Now it’s up to you to leverage automated email marketing to gently nurture them through your sales funnel with valuable content.

Are you ready to squeeze more profit out of your website? That’s terrific! We’re here to help you optimize your website so it works fluidly for your website visitors. In fact, we promise you we’ll do just that.

With our guarantee, you can rest assured we will increase your profits through landing page optimization.

If you’re ready to work with the leader in landing pages and conversion rate optimization, contact us today.

We’ll provide you with our FREE site performance analysis so we can work on your landing page conversion rates.

Image: Matteo Paganelli

 

The post How You Can Master And Benefit From Automating Your Email Marketing appeared first on Landing Page Optimization Blog.

7 Ways To Grow Your Customer Base With Emails

Your customers are the essence of your business. Most business owners instinctively know this. What many don’t know is that you have to cultivate and nurture your customers to grow your base and retain your customers. In this article, we look at seven ways to grow your business with emails. We’ll show you how to […]

The post 7 Ways To Grow Your Customer Base With Emails appeared first on Landing Page Optimization Blog.

7 Ways To Grow Your Customer Base With Emails

Your customers are the essence of your business. Most business owners instinctively know this.

What many don’t know is that you have to cultivate and nurture your customers to grow your base and retain your customers.

In this article, we look at seven ways to grow your business with emails. We’ll show you how to do it and why.

Let’s look at the transactional email and the power it has to grow your business.

The Transactional Email

Transactional emails are triggered emails. They involve correspondence you send to someone based on the action your user had with your website.

For example, your customer places an online order, and he expects a confirmation in his inbox shortly thereafter. This is a transactional email.

Often times if the customer doesn’t receive your email, he’ll call customer service to find out why not.

How about when someone signs up for your email list. Do you send them a welcome email? Again, this is a transactional email.

If you aren’t leveraging the power of this type of advanced email marketing, you’re missing out on a big chance to grow your customer base.

Bottom line – a transactional email is an advanced way to send trigger-based, ultra-personalized, targeted and highly-specific emails.

You can expect your transactional emails to have high open and click-thru rates and low bounce rates. This is, after all, information that’s valuable to your customer.

How Transactional Emails Grow Your Base

First, your customers are usually happy to see these emails in their inboxes. Because they’ve done something on your website to trigger the info, they are usually expecting it.

Email marketing extends your digital reach well past your website. Your customers have invited you into the inner sanctum of their inbox, so you have a chance to deliver personal, valuable information.

Now let’s look at the seven ways to grow your customer base with emails – transactional emails.

#1: Welcome Email

Someone created an account, made a purchase, downloaded a product or signed up on your site. This is a good tie to send them a welcome email.

Welcome emails usually provide a login and password and a welcome from your company.

Take this time to say thank you and let your customers know how much you appreciate them. Send this email within an hour of the action taken.

You can also include a call to action in the welcome email. How about asking your customers to tweet or share that they joined your company?

#2: Confirmation Email

You send a confirmation email to notify your email user when the action they took on your website is complete.

This email is fairly straightforward as it’s most often a receipt for a purchase, confirmation of a reservation or a link to a download.

Confirmations have all the information your customer needs in them. It’s up to you, though, to make sure you’re getting everything you can out of the email.

You can take the space to add some additional information in your email that provides value for your customer.

Offer them helpful tips and resources. For example, if they purchased a new camera from you, direct them to your website for blogs and whitepapers on how to use it.

If they booked a room at your hotel, send them their confirmation email with a list of restaurants and things to do in the area. Include insider tips only locals know about.

#3: Newsletter Sign Up Confirmation Email

Don’t be the business who neglects to send a newsletter sign up confirmation. Many of your website visitors will be confused if you don’t.

Not only do these emails confirm their subscription, but this is your chance to let them know what to expect and to welcome them to your “family.”

Provide them a list of what you’ll send and when. Give them a brief overview of the types of information you’ll send.

If you offered them something special for joining your list, you want to provide it to them in this email.

#4: Cart Abandonment Email

Cart abandonment is one of the biggest challenges facing e-retailers today, as the average abandonment rate is nearly 70%.

The best way to encourage your customers to come back to your website and complete their purchase is with a transactional email.

Often, people who return to their carts spend more than they had originally planned.

The best time to send this email is within 24 hours of the abandoned cart. You can even include a special offer such as free shipping or 10% off to increase the odds they’ll finish their purchase.

Do put a time limit on the promo – a sense of urgency moves the process along.

#5: Birthday Email

These are easy emails to send and work to further customer loyalty by growing your customer base.

Provide a gift for your customer in this email. Think video, download or special.

#6: Customer Feedback Email

This email solicits feedback from your customer. Ask for comments on your products and services.

It lets your customers know you value their opinion.

#7: Reactivation Email

Send this email to subscribers who used to interact with you, but haven’t in a while. This email is the perfect vehicle to grow your customer base.

These emails keep your company top of mind and remind subscribers why they signed up in the first place.

To Conclude

We’ve looked at seven ways to grow your customer base with emails.

These emails are transactional emails, and they are key to your advanced email marketing strategy.

Why? Transactional emails are expected, and they encourage your users to take another action.

While some transactional emails are sent because of someone’s inaction, many more are sent because of their action.

Another word for transactional emails that grow your customer base is relationship-based emails. These emails have much higher open and click-thru rates. They also have greater revenue potential than regular emails.

It’s in your best interest to harness the power of the transactional email today. Increase your engagement opportunities with relationship-based emails and watch your customer base grow.

We’d like to leave you with one last tip. Ensure that every transactional email you send is optimized for mobile. The email must render as well on a smartphone or tablet as it does on a desktop or laptop computer.

Are you ready to squeeze more profit out of your website by fine-tuning your landing pages to skyrocket growth among your email subscribers and current customers? That’s terrific! We’re here to help you optimize your website so it works fluidly for your website visitors. In fact, we promise you we’ll do just that.

With our guarantee, you can rest assured we will increase your profits through landing page optimization.

If you’re ready to work with the leader in landing pages and conversion rate optimization, contact us today.

We’ll provide you with our FREE site performance analysis so we can work on your landing page conversion rates.

Image: Alexandru Tudorache

The post 7 Ways To Grow Your Customer Base With Emails appeared first on Landing Page Optimization Blog.

Webinar: Turn Your Website Visitors to Buying Customers Using Email

With the dawn of the new school year, it must be about time for the annual death toll of email marketing. Between social media and mobile marketing, some people will tell you that email no longer gets a look in. … Continue reading

With the dawn of the new school year, it must be about time for the annual death toll of email marketing. Between social media and mobile marketing, some people will tell you that email no longer gets a look in. The average inbox gets hundreds more emails every month than it did just a few years ago, making it more and more difficult to get heard over all that noise.

Rubbish!

Not only is the ROI on email marketing still excellent, for the savvy internet marketer, the increased noise actually makes it easier to rise to the surface with relevant, valuable content.

But have you thought about how you’re going to get that wonderful content of yours in front of your ideal customer’s eyes? With the increase in noise, it has become even more vital to carefully target your website visitors so that your opt-in offer is presented at just the right time. Regular Padiact users will know that when it comes to highly targeted offers, we love to help!

PadiAct & INinbox Webinar

padiact-ininbox-webinarAnd today it gets one step better… we’ve teamed up with email provider, INInbox.com, to bring you an exclusive webinar. We’ll share with you exactly how Padiact and INinbox can work together to supercharge your website traffic from ‘meh’ to ‘magic’.

If you’ve been wondering what it really takes to build a successful business with email marketing this is one webinar you won’t want to miss. We’ll also be digging into our best lessons from collecting over 5 million leads for our customers, as well as giving you specific steps you can take to achieve maximum success from the integration between Padiact and your email provider.

The date and time to add to your calendar is Tuesday September 9th at 11am EST.

There are limited spaces available for this webinar so click here to register instantly.

register-for-free