Walmart is the Latest Retailer to Offer a Personalized Online Shopping Experience

Big news for Walmart – and no, it doesn’t have anything to do with yodeling. Last week, the retail giant announced a major redesign of their website. The new Walmart.com, which is slated to roll out in early May, will feature a cleaner, more modern design, a new color palette, icons, fonts and many other […]

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Big news for Walmart – and no, it doesn’t have anything to do with yodeling.

Last week, the retail giant announced a major redesign of their website. The new Walmart.com, which is slated to roll out in early May, will feature a cleaner, more modern design, a new color palette, icons, fonts and many other visual changes.

However, the most significant change comes from within: Walmart’s new site will offer a more personalized shopping experience for its customers.

Personalization is the practice of optimizing your online experience based on a customer’s individual behaviors, needs, likes and dislikes. It requires applying behavioral psychology, statistical models and machine learning to thousands of data points. Thanks to new personalization technologies like Dynamic Yield and Evergage (among others), more and more enterprise companies are looking to personalization to increase conversions and drive a better brand experience.

For Walmart, the new site will recommend new, best selling or seasonal products based on the categories a customer has been buying or browsing. It’ll use geo-targeting to show items that are trending in a user’s location. Additionally, customers will be able to see what services or special promotions are available in their specific location.

In rolling out this new experience, Walmart joins the ranks of other online retailers using personalization to drive sales—among them Amazon.com, and niche players like Stitch Fix, Wayfair and Best Buy.

But personalization is not just for retail. In fact, for any enterprise company facing plateauing-results despite already optimizing their digital experiences, personalization can offer a means of winning more business by delivering a hyper-targeted customer experience.

At Brooks Bell, we’re helping enterprise-level companies (including Barnes and Noble, Chick-fil-A, Microsoft and more) improve the performance of their website, and deepen their understanding of their customers.

Our Personalization Jumpstart program enables our clients to build and scale their own personalization strategies, using a unique process that can be implemented in its entirety or a la carte. 

5 Steps to a Personalized Web Experience with Brooks Bell

  1. Align: Brooks Bell’s consultants evaluate the objectives of your users in the context of your company’s goals, success metrics, structure and existing technologies. Then, we develop customized growth plan with advice for execution and implementation.
  2. Discover: Our team of analysts reviews your data resources and identifies gaps in how you collect, store, merge and surface information. Then we develop statistical models, either in-house or by utilizing the tools and technologies you already have.
  3. Build: Personalized experiences built from statistical models only work if they target the right type of customer–and avoid the wrong ones. Once we identify your optimal users and their needs, we work to profile their attributes to gain a true understanding of the people behind your data, and build strategies based on those insights.
  4. Validate: At this stage, we bring in our full-service optimization team to ideate, build, launch, analyze your personalization experience. Our company is rooted in experimentation and our ability to validate our work— whether they are experiences, algorithms or a combination of both—is second to none.
  5. Launch: Finally, we work to scale your personalization efforts, measuring the impact of each test to confirm that as an experience changes, so does the desired outcome from that user interaction.  By doing so, we identify the most simplistic and manageable set of experiences that optimize your return on investment.

If you’re interested in learning more about Personalization Jumpstart or any other Brooks Bell service, contact us today.

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How to increase B2B form submissions through conversion testing

Contributor Abraham Nord looks at four tests that illustrate how improving the online experience can lead to dramatic increases in conversion rate and lead results.

The post How to increase B2B form submissions through conversion testing appeared first on Marketing Land.

Nearly all business-to-business (B2B) marketers are focused on increasing leads, improving lead quality and improving return on investment (ROI).

Conversion testing plays a key role in all three of these objectives. Let’s look at four tests that illustrate how improving the online experience can lead to dramatic increases in conversion rates and lead results.

We will also analyze why the tests worked so you have a better understanding of how to apply the same principles to your own unique circumstances.

Test #1: Form position and orientation

Test variations:

Hypothesis: By centering the registration form and moving it higher on the page, visitors’ eyes will more easily flow from the call-to-action (CTA) statement to the form. The benefit bullet points and asset imagery will now serve as secondary, supporting content.

Results: Variation 1 won with a 34.47 percent higher conversion rate at 92.04 percent confidence.

Conclusion: Many visitors were ready to get the downloadable asset without needing additional information. The registration process was more seamless and apparent with Variation 1, thus increasing form submissions.

Test #2: ‘Instant download’ badge

Test variations:


Hypothesis: Visitors do not like waiting for an asset to be emailed to them, especially since they often have to check their junk folder to find/receive the asset. By adding a badge indicating the asset is an “instant download,” we will eliminate this pain point, thus increasing form submissions.

Results: Variation 1 won with a 31.93 percent higher conversion rate at 91.61 percent confidence.

Conclusion: Visitors did, in fact, appreciate the straightforward and transparent approach of giving them the asset immediately. There was also no significant difference between variations in terms of the quality of emails provided.

Test #3: Tabbed content

Test variations (desktop):


Test Variations (Mobile):

Hypothesis: By including additional information about the company and organizing that content in tabs, visitors will more easily see how the downloadable asset is relevant and beneficial to them, and thus, more visitors will complete the form and convert.

Results: Mobile: Variation 1 won with a 160.28 percent higher conversion rate at 98.75 percent confidence. Desktop: Control won with a 31.13 percent higher conversion rate at 86.28 percent confidence.

Conclusion: For desktop visitors, the tabbed information was less meaningful than immediately seeing testimonials and partners (as social proof) at a glance. However, mobile visitors appreciated the additional content presented in an easy-to-digest tabbed format on the smaller screen.

Test #4: Overall look and feel

Test variations:

Hypothesis: By testing a different page layout/look, we can make the largest gains in conversion rates in the shortest amount of time. The increased visual prominence of the asset and form area will draw visitors’ eyes to the area where we want the most engagement.

Results: Variation 1 won with a 44.73 percent higher conversion rate at 88.41 percent confidence.

Conclusion: The more prominent form section and front-on view of the asset were the largest factors in Variation 1 winning. Visitors could more easily see the asset they would be receiving and more immediately understand how to get the guide. After finding a winning overall layout/look, we can test additional iterations of this page.

Improve your lead resulting via testing

These four landing page tests represent a small sampling of possible conversion rate optimization (CRO) tests available to B2B marketers. The examples showcase the importance of page layout, registration form placement and format and the information/images associated with downloadable assets.

And as Test #3 reinforced, make sure you are looking at different device types and experiences separately so you can customize and optimize the conversion rate for all of your visitors, regardless of how they come to your site.

The post How to increase B2B form submissions through conversion testing appeared first on Marketing Land.

Who’s Hiring in April?

Here’s some of our picks: Personalization, Testing and Optimization Manager – Webster Bank in Waterbury, Connecticut is looking for someone to join as “a member of the Digital Marketing Team to lead the strategy, design and implementation of personalization and testing that will drive new account growth and deepening of existing relationships.” Full stack Web Development […]

The post Who’s Hiring in April? appeared first on Brooks Bell.

Careers in Testing image

Here’s some of our picks:

Personalization, Testing and Optimization Manager – Webster Bank in Waterbury, Connecticut is looking for someone to join as “a member of the Digital Marketing Team to lead the strategy, design and implementation of personalization and testing that will drive new account growth and deepening of existing relationships.”

Full stack Web Development Engineer – Join American Express in Phoenix, Arizona and “play a key role in the understanding of product owner strategy and collaborate with his/her peers, technology partners, and product owners to translate complex user stories into successful product releases.”

Web Personalization Manager – Located in Union, New Jersey, Bed Bath & Beyond is looking for “a talented and experienced manager who can contribute to the success of our web analytics initiatives.”

JavaScript Developer – Brooks Bell is looking for a JavaScript Developer to work closely with the execution and consulting teams in Raleigh, North Carolina.  You will be responsible for efficiently coding test variations on complex sites along with interacting directly with clients.

Sr. Website Optimization Manager / Analytics Engineer Testing & Optimization – LuckyVitamin is looking for a “senior manager will utilize their 10+ years of e-commerce and site analytics experience to craft testing and optimization plans that target the most impactful website KPIs, in Conshohocken, Pennsylvania.

Data Scientist – Advanced Auto Parts is looking for a candidate to analyze data sources and transaction to help improve business goals.  Responsibilities include finding interpreting information and building predictive models to help identify actionable insights and customer behavior.

Senior Manager, Digital Analytics and Optimization – Per Kohl’s, “Own the methodology, strategy, and execution for digital data collection, analysis and site testing. Lead team that provides data driven recommendations that solve for key pain points and experience optimization.”

Manager, Marketing & Web Analytics – New York & Company is looking for a candidate in New York to “understand customer behavior to influence business decisions and support business strategies.  This includes analyzing the health of the customer file, identifying customer segments to target with specific content or offers, understanding email performance, and uncovering data driven insights overall in an effort to better retain and reactivate buyers.”

Manager of Digital Testing & Optimization, Analytics – In Reynoldsburg, Ohio, L Brands is looking for a someone to “champion the advancement of their testing and optimization capabilities and be viewed as the optimization evangelist for their different brand partners.”

Have a job opening in the optimization space?  Get in touch and we’ll post it next month!

The Brooks Bell Team

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Tips for measuring marketing impact to prove ROI

Contributor Kristie Colby explains how to align your systems so that you can track prospects’ interactions all the way to the sale and beyond.

The post Tips for measuring marketing impact to prove ROI appeared first on Marketing Land.

Marketers can struggle to prove the value of their programs when there isn’t always a direct response or purchase. This is especially true for B2B marketers focused on lead generation programs with long, complex sales cycles. So, how does a marketer faced with such a challenge assess the impact of their marketing efforts, prove contribution to revenue and demonstrate ROI?

Understand marketing objectives

Most marketers have several different goals that drive their strategies and programs. Typically, we are allocating resources across multiple programs and channels to meet the following objectives:

  • Brand awareness and market positioning.
  • Lead generation.
  • Lead nurture and sales enablement.
  • Target account acquisition (via Account Based Marketing).
  • Customer loyalty and growth.

Each of these efforts will involve multiple touch points that have varying levels of impact on a prospect or customer’s decision-making process. But what is their ultimate value to the organization?

Critical success factors to measure marketing impact

Here are some of the items that need to be addressed in order to assess the value and contribution of marketing programs:

• Acquiring customer data. Marketers must have the technology and infrastructure in place to record meaningful information about various touch points that contribute to lead generation and customer acquisition. These systems do not rely solely on what the prospect might provide. For example, online registration forms might capture name, email, company name and phone number. In most cases, a marketing automation platform is used to supplement prospect-provided data.

TIP: Most marketing automation systems provide cookie data that can be appended to lead records automatically. Then, when that lead takes a specific action that is important to the marketing program, the engagement can be recognized and possibly addressed with proactive campaigns and programs.

• Ensure consistent parameters. The entire organization must utilize the same parameters and field values to record information related to lead/customer acquisition. They must be categorized with meaningful and actionable values that can be captured by the technology and systems in place. Most companies use a combination of UTM parameters that can be captured by hidden fields on forms and lead source details that can be programmed into a form or labeled within their own parameter.

TIP: Two parameters that must be consistently used by sales and marketing across all programs are utm_medium=[insert medium] and utm_source=[insert source name]. This allows proper channel grouping for the medium (marketing medium of the tagged URL — paid search, social, email, for example) and aligned source values (where the visitor clicked on the tagged URL — for example, Google, Facebook, newsletter).

Often, organizations don’t have total alignment on how to use and populate these parameters, and this can cause data errors and inconsistencies. Taking time to map all lead fields with values that can be used consistently is essential to evaluating marketing programs and their impact on revenue.

• Fully integrate systems. In order to maintain data integrity, sales and marketing systems must be aligned to share all of the data being acquired over time. Specifically, marketing automation and CRM systems must utilize the same fields, populate those fields with common values and pass these details back and forth as data is acquired. Data in these systems must sync as leads move through the sales cycle.

Furthermore, this integration allows marketers to personalize the experience they are creating for each prospect and measure the impact of individual touch points. One example of this type of data integration and how it effectively enables a personalized experience is for leads that have been qualified and sent to sales.

TIP:  The ability to understand the marketing touch points a prospect previously engaged with will help sales reps set the proper tone and context for their initial sales discussion. The prospect’s specific challenges and requirements can be addressed with helpful, relevant content throughout the nurturing process and tackled head-on in sales discussions.

Later, when (hopefully) that prospect becomes a customer, the marketing automation system will route the record to a customer list and begin customized programs focused on loyalty and retention.

Now, with these three critical infrastructure items nailed down, marketers can focus on developing different types of reports to measure and analyze the impact of their programs.

Analysis and insights

With more data comes the power to analyze and assess marketing programs in multiple ways. As leads move through the funnel, I recommend that marketers consider and analyze their results based on these three views:

  • Acquisition (initial lead source).
  • Attribution (across channels and touch points).
  • ABM (target account engagement).

By analyzing marketing data in these three ways, a marketer can start to:

  • Understand the relative impact of various marketing programs.
  • Allocate resources based on the efficient acquisition of qualified leads.
  • Determine the best approach to attribution modeling.
  • Quantify marketing’s contribution to pipeline value and revenue.

Why is this important? These insights allow marketers to better allocate resources, reduce waste and further accelerate sales.

Here is an example of how a marketer might utilize these insights to better focus their resources and drive sales. Let’s assume their organization has a long, complex sales cycle and therefore, had determined they wanted to take an ABM approach to a segment of their marketing programs. Beyond creating the target account list, the marketer will want to understand and measure engagement with multiple stakeholders within that target account.

It is likely that several different contacts within the account will participate in the process and engage with marketing programs over time. A clear understanding of which decision-makers are engaging, when, and how, will be much more insightful, when viewed in aggregate from the ABM perspective with attribution, than if each contact were viewed as an individual, independent lead and not treated as part of the whole. This ABM view will allow sales and marketing to communicate more effectively and efficiently with prospects based on all of the observed behaviors of the group of target account stakeholders.

Prove marketing ROI

Today’s marketers must demonstrate a clear, measurable contribution to the bottom line. This means you must be able to track and measure impact (in an integrated fashion across all sales and marketing systems), and you must be able to analyze all of this data holistically to draw insights, properly allocate budget and demonstrate ROI. This data-driven approach is critical to the success of any marketing team.

The ability to validate programs and confirm impact might seem like the unattainable holy grail for some marketers, but with this data and reporting in place, the holy grail is within your reach.

The post Tips for measuring marketing impact to prove ROI appeared first on Marketing Land.

Making Marketing Analytics Simple And Easy To Understand

Does the thought of marketing analytics make you cringe? Does it seem overwhelming and time consuming? Many business owners find analytics and reporting a cumbersome task and one they put off until absolutely necessary. If this is you, or you’d like some advanced tips on measuring data, this is the article for you. We look […]

The post Making Marketing Analytics Simple And Easy To Understand appeared first on Landing Page Optimization Blog.

Making Marketing Analytics Simple And Easy To Understand

Does the thought of marketing analytics make you cringe? Does it seem overwhelming and time consuming?

Many business owners find analytics and reporting a cumbersome task and one they put off until absolutely necessary. If this is you, or you’d like some advanced tips on measuring data, this is the article for you.

We look at making marketing analytics simple and easy to understand so it’s something you want to do, not grudgingly have to do.

First, let’s define marketing analytics.

Marketing Analytics Is…

Marketers (and business owners) use marketing analytics to evaluate the success of their marketing initiatives.

These analytics make up the processes and technologies to measure their performance.

Bottom line – marketing analytics tell you if your marketing programs are working.

You want to gather your data from all of your marketing channels and consolidate it into one common view. From here, you can decide how to drive your future marketing efforts.

To increase your lead generation and ultimately your conversions, you’ve got to know how to interpret your data.

Many business owners think marketing analytics are best left to the experts. We’re here to tell you that you are the expert. No more worries about metrics. You can do it.

To create your report, you want to attend to these items first:

  • Ask yourself what you want to learn.
  • Find the report that answers that question.
  • Put it into your overall marketing analytics.
  • Include a balanced assortment of reports.
  • Assess your strategies.
  • Then, you can use your report to change or revise your marketing strategy.

Here’s how to make marketing analytics simple and easy to understand.

Take Little Bites

When gathering your data, you often have access to multiple metrics. In the beginning start small.

A good place to begin is with page views, conversions and visitor information.

You want to track the most important information first. After you get accustomed to analytics and reporting, you can dive deeper for more metrics.

Marketing experts put much of their emphasis tracking conversions. Why?

This is a much more accurate number for you to gauge your success. Conversions track actual customers doing something on your website, like signing up, downloading information or buying something.

Your conversion rate focuses on dollars and the value of your visitor.

Be the Master

The true analytics expert knows which metrics and data matter and which ones don’t matter so much.

The fact is you don’t need to track everything. It’s too hard to stay on top of it all.

For example, if you want to focus on lead generation, your most important data is page views and your opt-in rate.

Understand Your Data

It also helps to narrow your focus to the most relevant metrics so you know what data to capture.

Here are some areas to look at depending on your business:

Ecommerce businesses can look at conversion rate, total revenue, orders completed, average order value, drop off rate and where that happens and full on cart abandonment.

A business to business company might look at page visits, page views, conversion rate and leads generated.

A business to consumer company might focus on conversion rate, click-through rate and orders completed.

Remain Objective

It’s easy to selectively look at your data and search for things that confirm a hypothesis. You might have something in mind you want to confirm and find data that validates it, but that leads you to ignore all of the contrary information.

Don’t get caught up looking for metrics that confirm what you expect and disregard all other data.

Be objective and look at the data from multiple angles.

For example, many people think a high bounce rate is due to the fact that visitors didn’t like your page. But you have to ask these questions:

  • What is happening?
  • Why is it happening?

Your first instinct is to attribute a high bounce rate to people not liking your page. Yet, there are many other reasons your landing page may have a high bounce rate:

  • Your content is superb and meets the users’ needs, and you only have one call to action that people take and then “bounce” off.
  • The landing page was simply to collect an email address, thus they bounce when they were done.
  • Your page load time is too high.
  • Your page doesn’t meet users’ needs.
  • Users landed on your page from a Google Ad campaign, and your page didn’t match the ad.

The goal is to assess why you have a high bounce rate before arbitrarily deciding you have to redo your entire page.

Know the Value

You’ve probably searched Google for “What’s a good conversion rate?” That isn’t necessarily the same information for everyone.

You want to understand the value of your analytics for your industry. Don’t stack your business up to businesses in other industries because their “good” conversion rate may not be yours.

Your Google search should instead be for, “What’s a good conversion rate in my industry?” Once you’ve narrowed down the field, you really can compare rates.

Comparing to unlike industries sets you up for misplaced expectations.

Final Thoughts

Now that you know how to make marketing analytics simple and easy to understand, we want to leave you with a few more thoughts.

Take advantage of these advanced ways to break down your marketing into analytics you can understand.

If you don’t, you’ll end up with a bunch of marketing information cobbled together that has no relationship with one another.

To make the best decisions for your business, you have to take your entire marketing picture into account.

This means your social media insights, your Google analytics and your emails stats. It means taking a look at all of your marketing efforts in one place so you can decide how to proceed.

Use your marketing analytics to make sound business decisions and drive your future marketing. Use them to refine and test your lead generation to increase your profits.

Tie your marketing efforts to your leads to your bottom line, and you’ll quickly see what’s working and where you can improve.

So, say goodbye to marketing analysis paralysis. Use these advanced tips to make it work for your business.

Are you ready to squeeze more profit out of your website by analyzing your marketing metrics? That’s terrific! We’re here to help you optimize your website so it works fluidly for your website visitors. In fact, we promise you we’ll do just that.

 With our guarantee, you can rest assured we will increase your profits through landing page optimization.

 If you’re ready to work with the leader in landing pages and conversion rate optimization, contact us today.

We’ll provide you with our FREE site performance analysis so we can work on your landing page conversion rates.

Image: Kazuend

 

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